recording

specialized recording service aims to enhance your team’s efficiency, safety and reliability of communication.

keep a record of
vital information
for more reliable
and efficient
communications.

why
recording
service

?
enables you to record voice communications between employees, agents and the dispatcher in the organization.
provides live monitoring and playback to listen to retroactively
provides a reliable and secure system to record and replay encrypted communications.
supports you in operations and provides a tool to analyze and reconstruct complex calls with secure real-time communication interception.

main
features

  • recording of group, individual and dispatcher calls and text messages.
  • recorded communication is identified and marked with the following info:
    • communication start and end time
    • calling and called parties identity
    • call type (individual, group or broadcast)
    • talking party identities in group calls

additional
features

  • available in web browser version with flexible search and replay
  • archiving on external support

Recording
Benefits

  • customer support & staff development
  • customer satisfaction
  • simplifies support & sales training
  • call history details
  • measuring team performance
  • settling legal disputes