Privacy Policy
Website Privacy Notice
Privacy of personal data is important to specialized by stc. This Privacy Notice aims to let you know how and why your personal data will be used, specifically for website registration purposes, and how long it will be kept. Provides you with certain information that must be provided under the Personal Data Protection System (M/19) A1443 and the General Principles of Personal Data Protection. This Privacy Notice applies to all sectors and business units of the Company. All of the company's employees, contractors and contractors operating either on a permanent or temporary basis are bound by the established criteria.
If you have any questions or concerns about this Privacy Notice or your Personal Data, please contact us by standardized phone: (909) or by email: care@stcsc.sa
Website Privacy Notice
Privacy of personal data is important to specialized by stc. This Privacy Notice aims to let you know how and why your personal data will be used, specifically for website registration purposes, and how long it will be kept. Provides you with certain information that must be provided under the Personal Data Protection System (M/19) A1443 and the General Principles of Personal Data Protection. This Privacy Notice applies to all sectors and business units of the Company. All of the company's employees, contractors and contractors operating either on a permanent or temporary basis are bound by the established criteria.
If you have any questions or concerns about this Privacy Notice or your Personal Data, please contact us by standardized phone: (909) or by email: care@stcsc.sa
specialized by stc
specialized by STC is a STC company, under the establishment of No. (1010150269) dated 1419/03/04 for the purposes of providing wireless data, providing VSAT communications service, repair and maintenance of military communications devices, wholesale sale of security devices, operation of drones for aerial photography, drone training and retail of drones.
Why we collect and use your personal data
To provide the highest level of service and products, we collect and use your personal data.
The legal basis for processing your personal data is:
• Contractual - to meet your service obligations.
• Approval - for other activities such as information, sales and marketing.
• Legal obligation - to comply with government requirements including but not limited to, national security and the protection of public health.
The purposes of collecting such data include:
• Enabling us to develop, improve, market and/or deliver products and services to specialized by stc customers
• Enable and support our processes and systems to ensure the continuity and quality of our services and provide accurate invoices and enable us to process product and service payments.
• Understand customers' needs and eligibility for products and services and recommend products and services that may be relevant to you.
• Notification of new products and services.
• Respond to any queries or complaints you have allowing us to provide you with a personalized customer experience across all our channels.
• Submit reports to external entities and/or customers where these reports do not contain any personal information about you or any information that may identify you as a person in accordance with local privacy regulations
• For credit checks in certain scenarios, for example when contracting any new products or services and sometimes supplementing the information we collect about you with information from other sources to assess the accuracy of the information we hold, for example the data we collect from government agencies.
• Prevent fraud where we process your usage data in order to protect and detect fraud, protect and detect misuse or damage to our networks, recover debt, or track those who owe us money resulting from the use of our services.
In addition, specialized by stc may work with others to ensure
quality service provision. If your personal data is disclosed to these
entities, it will be limited to the purposes specified in this Privacy Notice
and approved by you.
What personal data we collect and use
The types of key personal data we collect and use from you include:
• The data required when registering for our services (such as name, email address, address, telephone number, date of birth, nationality and sex).
• The data required for you to use our services, websites or mobile applications (such as cookies and usage data).
• Data exchanged while communicating with you (such as customer support requests and reference feeding from you).
• Device data for product recommendations and technical complaints resolution (such as device ID).
• Data required to improve operational services and resolve grid-related complaints (e.g. client location data).
How to collect your personal data
Personal data may be collected in different ways, including:
Products and Services - When you register, use or sign a contract to become our customer and use one of our products or services.
Direct interactions - when you complete a form and send it to us via our website, mobile applications, email, mail, or via a phone call to our call center. This includes any personal data you provide to us when making an enquiry or participating in a promotion.
Social media interactions - any posts and interactions you have with us directly on social media channels.
Browsing - data on how you use our website, including the date and time of your visit, the type of internet browser you use, and how you were referred to our website.
Web surveys - Our online web surveys enable us to collect specific data related to issues such as your feedback on the shape and appearance of our website and mobile applications. In addition, we may also request information about many of our customer service items. Your feedback is vital and we value it and enable us to improve the quality of customer service we offer. Providing your name and other details is optional. Telecommunications network - when using specialized networks
How long do we keep your personal data
Your personal data is stored as long as it is necessary, according to the specified retention periods, for the purposes for which it was collected and to meet any legal, regulatory, accounting or reporting requirements.
How to withdraw from advertising messages
Email: You can click on the unsubscribe link in the email you
receive from us.
SMS: You can follow the instructions contained in the messages you receive from
us.
Or call us on 909
Data protection and disclosure
We take the protection of your data seriously and will use appropriate regulatory and technical security procedures to protect and maintain your data - including internal and external auditing, privacy training of employees and contractors, reporting to our audit and data management steering committees and regulatory authorities - to protect your data from any unauthorized disclosure or processing.
specialized by stc always maintains the privacy and confidentiality of all personal data collected. Such data may be disclosed or shared only when they are in accordance with the law or are required by law or where we believe that such action is necessary or desirable to provide technical products, services or support.
We will not use any of your personal data for commercial purposes or share it with any third party other than specialized by stc or partner companies without your consent unless collected without identification on the basis of collection for analytical purposes, studies and reports with adherence to personal data protection systems in Saudi Arabia.
Except where it is absolutely necessary to preserve the life, health or vital interests of the individual or to prevent, examine or treat the infection, specialized by stc may not transfer or disclose personal data outside Saudi Arabia to a party outside Saudi Arabia unless it is in compliance with an obligation under an agreement to which Saudi Arabia is a party or in the service of its interests.
specialized by stc will only disclose your personal data without your consent under the following circumstances where the entity requesting disclosure is a public entity in which case the data will be shared in accordance with the controls and procedures set out in the Personal Data Protection Act applicable in Saudi Arabia:
• For security purposes
• Application of another law
• to meet judicial requirements
• To protect public health or safety
• To protect the life or health of the individual
What are your privacy rights?
specialized by stc would like to make sure you are fully aware
of all your privacy rights which include:
Right of Access: You are entitled to request a copy of your personal data.
Right to correction: If you believe that the data we hold about you may not be
up to date, accurate or complete, you can contact us to correct that data. We
are making good faith efforts to give you ways to update your personal data,
although some changes require personal contact with a specialized by stc
representative.
Right to erase or restrict the processing of data: You have the right to
request that your personal data be cleared or restricted in processing, under
certain circumstances, including by proving that such data was sent to us in
error but exercising this right may affect your access to some of our services.
Right to object: You are entitled to object to the specialized by stc processing of your personal data, under certain circumstances.
Right to withdraw consent at any time (where processing depends on consent): When we process personal data based on consent, you have the right to withdraw consent at any time, you can also refer to the section - "How to withdraw"?
Please note that the provision of personal data is a prerequisite for contracting. Therefore, failure to complete the collection of personal data as required by specialized by stc will affect the provision of the required services. It may also include termination of required services
Privacy Information for specialized by stc website and mobile apps Use cookies
specialized by stc uses cookies and similar technologies to improve your experience on our website. This includes:
Keep Login
Need to operate the site
Understand how you use our website and mobile apps.
Changes to this policy
In order to ensure we continue to offer you the best possible experience and the highest level of protection, we reserve the right to update the Privacy Notice when necessary and appropriate for example in accordance with the new laws. Any update to this Privacy Notice will be available on our stcsc.sa website and we therefore recommend that you check this periodically.
This policy was last updated on Sunday, August 6, 2023
Submission of personal information
When we need to collect personal data under the law or under the terms of a contract, we entered into with you and failed to provide personal data upon request, we may not be able to provide the services you have requested or perform certain aspects of it or may be prevented from complying with our legal or regulatory obligations.
Contact Us
If you have any questions about this policy, you can contact us at 909
Privacy Policy for Other Sites
The specialized by stc website contains links to other sites. Our privacy notice only applies to our site, so if you click on a link to another website, you should read its privacy policy.
References
Website Privacy Notice/Policy of
Saudi Telecommunication Company STC
